Service Level Agreement

Last updated: June 30, 2026

Why an outage rarely matters here: the MCP Inspector desktop app runs entirely on your machine and keeps a valid license cached for 30 days offline. If our hosted license service is briefly unavailable, the app keeps working. This SLA covers the hosted license/validation API and is offered to Enterprise customers under a signed agreement.

This Service Level Agreement ("SLA") applies to the hosted license validation API operated at license.mcp-inspector.com for MCP Inspector Enterprise customers with an active agreement. It does not apply to Free, Pro, or Team self-service plans, or to self-hosted/air-gapped Enterprise deployments (which do not depend on our hosted service).

1. Uptime commitment

We target 99.5% monthly uptime for the license validation API, measured per calendar month, excluding the Exclusions below. (Enterprise agreements may set a different committed target.)

2. Exclusions

Scheduled maintenance announced in advance.
Factors outside our reasonable control, including upstream provider outages (e.g., Cloudflare, Supabase), internet/DNS failures, and force majeure.
Your network, configuration, or misuse, and any suspension under the Acceptable Use Policy.
Periods covered by the client's 30-day offline license cache (the app remains functional).

3. Support response targets

Severity	Description	Target first response
S1 — Critical	License API down; activations broadly failing	1 business day
S2 — Major	Significant degradation affecting many users	2 business days
S3 — Minor	General questions, minor issues	3 business days

Targets are commercially reasonable goals, not guarantees, unless a specific Enterprise agreement states otherwise.

4. Remedies

If we materially miss the committed uptime in a month, your remedy is a service credit as set out in your Enterprise agreement. Service credits are the sole and exclusive remedy for missed uptime.

5. Contact

For Enterprise SLA terms or to report an incident, email mcpagentinspector@gmail.com.

Related: Terms of Service · DPA · All legal documents